Know Your Customer checks confirm identity, age, address and, where required, the origin of funds.
When Verification Applies
Verification can take place during registration or account activity. Additional checks may follow unusual transactions or higher-risk activity. Account functions or transactions may remain restricted during review.
Documents That May Be Requested
- Identity: a passport, national identity card or driver’s licence, with any requested selfie or verification note.
- Address: a utility bill, bank statement or government letter issued within the past 3 months if electronic checks cannot confirm your address.
- Source of funds: employment, business, inheritance or investment records where additional evidence is needed.
Submitting Information
The verification process uses Sumsub. Provide documents through the verification request shown in your account and follow its instructions. Images should be readable, with document corners visible. Use the support email for questions rather than sending identification documents without a specific request.
Checks and Record Retention
Checks can include sanctions, politically exposed persons and adverse media screening. Cryptocurrency transactions may be assessed using Elliptic. The AML policy states that KYC documents are retained for 10 years after account closure and transaction records for 10 years.
Verification Questions
For help with a verification request, contact support@au-rainbets.com and identify the stage at which you need assistance.